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Refund Policy

REFUND & CANCELLATION POLICY

Company Name: Visiontech Business Solutions
Website: https://keepconnectapp.com
Email: support@keepconnectapp.com
Contact Number: 7057080970
Effective Date: October 23, 2026

1. Introduction

Visiontech Business Solutions provides software-as-a-service (SaaS) products and digital business solutions, including KeepConnect App, KeepConnect AI, AI-powered review tools, automated SMS and WhatsApp communication, chatbots, promotional content, digital business cards, website builders, QR Restaurant Ordering, and customer loyalty programs.

This Refund & Cancellation Policy explains the conditions under which customers may request cancellations or refunds for purchases made through our website or authorized sales channels.

2. Subscription Cancellation

Customers may request cancellation of their subscription by contacting our support team at support@keepconnectapp.com.

Unless otherwise specified in the selected plan:

  • Cancellation will apply according to the customer's subscription terms.

  • Customers may continue to access paid services until the end of the current paid period, where applicable.

  • Cancellation generally prevents future renewals but does not automatically entitle the customer to a refund for the current billing period.

  • Any applicable notice period or renewal conditions will be communicated at the time of purchase.

Customers should request cancellation before the next billing or renewal date to help prevent additional charges.

3. Refund Eligibility

Because our products provide digital services and software access, payments are generally non-refundable once the service has been activated or delivered, except where a refund is required by applicable law or approved under the circumstances below.

A refund request may be considered in situations such as:

  • Duplicate payments for the same service or subscription.

  • An incorrect charge that can be verified.

  • A payment made successfully where the corresponding service was not activated and the issue cannot reasonably be resolved.

  • A material technical issue attributable to our platform that prevents the customer from accessing a purchased service and cannot reasonably be resolved within an appropriate period.

  • Other circumstances where a refund is required by applicable law.

Each request will be reviewed individually.

4. Non-Refundable Situations

Subject to applicable law, refunds may generally not be available for:

  • Services that have been activated and made available for use.

  • Subscription periods that have already started or been used.

  • Digital business cards, websites, promotional posters, videos, or other customized work that has already been delivered.

  • SMS, WhatsApp messaging, AI usage, hosting, domain registration, or third-party service charges already incurred.

  • Customer dissatisfaction arising solely from unmet expectations where the purchased service has been provided as described.

  • Issues caused by incorrect customer-provided information, unsupported devices, third-party outages, or misuse of the service.

These conditions do not override any refund rights that cannot legally be excluded.

5. Refund Request Process

To request a refund, please email support@keepconnectapp.com with the following information:

  • Full name and registered business name.

  • Registered email address or phone number.

  • Product or subscription purchased.

  • Transaction ID or payment receipt.

  • Date and amount of payment.

  • Reason for requesting the refund.

Our team may request additional information to verify the transaction and investigate the issue.

6. Refund Review and Processing

We aim to review refund requests within 7–10 business days after receiving the necessary information.

If a refund is approved, it will generally be processed through the original payment method where possible. The time taken for the refunded amount to appear in your account may depend on the payment provider or bank.

The review period and processing time are estimates and may vary depending on the circumstances.

7. Failed Transactions and Duplicate Payments

If an amount is debited from your account but the service or subscription is not activated, please contact our support team with your transaction details.

Duplicate payments will be verified and, where confirmed, refunded or otherwise corrected as appropriate.

For payment failures, reversals, and pending transactions, the final resolution may depend on the relevant payment gateway or bank.

8. Free Trials and Promotional Offers

If a free trial or promotional offer is available, its eligibility, duration, conversion to a paid subscription, and cancellation conditions will be disclosed separately.

Customers are responsible for reviewing the applicable offer terms before subscribing.

9. Changes to Subscription Plans

If you upgrade, downgrade, or change your subscription, any adjustment, credit, or refund will be handled according to the applicable plan terms and the information provided at the time of the change.

No automatic refund or credit is guaranteed unless stated in the applicable offer or required by law.

10. Policy Updates

Visiontech Business Solutions may update this policy from time to time. Any revised policy will be published on our website with an updated effective date where appropriate.

The policy applicable to a particular purchase will be determined in accordance with the purchase terms and applicable law.

11. Contact Us

For refund, cancellation, or payment-related queries, please contact:

Visiontech Business Solutions
Website: https://keepconnectapp.com
Email: support@keepconnectapp.com
Phone: 7057080970

We will review refund requests fairly and in accordance with our published terms and applicable laws of India.